Strategic Planning and Direction to Drive Client Operational Effectiveness Using Technology

Tektivity understands business.


We utilize this experience and expertise to identify the real voice or data communication issues that you need resolved. (Often, symptoms are taken care of and the root cause is never addressed.)


Tektivity's seasoned consultants apply industry standards-yours and technology-to make those issues go away, putting your company back onto a productive, positive track.


Tektivity's experienced consultants can provide:


  • Technology Assessments
  • Network Audits
  • Business Process Design
  • System Design
  • Network Administration
  • Telecommunications Audits and Troubleshooting
  • And Much, Much More...

TekAssessment


A Tektivity Technology Assessment is a cursory look at how your voice and data systems are functioning. It is typically offered at no charge.


A Tektivity Consultant will visit your organization to evaluate the following:


  • Number of network users
  • Number of network servers
  • Efficeincy of the operating system
  • Mission critical applications
  • Database usage
  • Accounting Systems
  • E-mail service
  • Data Backup Systems
  • Effectiveness and condition of the existing telephone system

Once this information is gathered, the Tektivity Consultant will assess the effectiveness of the current data and voice systems against your organization's needs. The result could include:


  • Do nothing, all is functioning well
  • Audit your network or telecommunications system
  • Voice or data systems need upgrades or repair
  • A business process design
  • A Care and Support Agreement with Tektivity

A TekAssessment is the first step in ensuring your organization is on its way to optimal operational efficiency.


TekAudit


A TekAudit delves deeper into potential issues identified during the TekAssessment. A TekAudit will examine age and efficiency of the following hardware and sotware systems currently in place in your business:


  1. Licensing
    1. PBX
    2. Software
    3. User Licenses
  2. Software Versions
  3. Hardware Detail
    1. Manufacturer
    2. PBX
    3. Servers
  4. Network Infrastructure
    1. Switches
    2. Hubs
    3. Routers
  5. What Processes are Not Working Adequately
  6. What Hardware or Software Needs to be Repaired/Upgraded

Your Tektivity Consultant will produce a detailed, short-term plan following the TekAudit to help your organization achieve optimal efficiency.


TekDesign


During TekDesign, your Tektivity Consultant will evaluate the network and telephone system platforms your organization uses. Your Tektivity Consultant will evaluate and make recommendations for:


Telephone System Design (hardware and software)


  • How does your organization use voice communication?
  • What issues or procedures are unique to you or your industry?
  • Where do you need voice communication, in-house, remote office, road warriors?
  • How can you optimize your current telephone company's service?
  • What is your disaster recovery and business continuity plan?
  • Other questions that pertain to your unique environment.

Network System Design (hardware and software)


  • What are your mission critical applications?
  • What applications make you money?
  • What issues or procedures are unique to you or your industry?
  • What changes can be made to the way you use data systems now that can significantly impact operational efficiency?
  • Where do you need a network connection?
  • How do you connect to the outside world?
  • What is your disaster recovery and business plan?
  • Other questions that pertain to your unique environment.

TekProcesses


TekProcesses provides both the short and long-term plan for identifying software needs and then integrating that software to specifically meet your organization's needs.


Accounting systems, databases, CRMs, ERMs, document management and industry specific software must work together flawlessly to provide your organization maximum results. Your Tektivity Consultant will design a plan to make that happen, encompassing the following:


  • Database integration
  • Workflow and process
  • Systems integration
  • Software upgrades or replacement
  • Software development and management

This TekProcesses Plan will serve as your organization's roadmap for ensuring that the software your organization utilizes helps you optimize operational efficiency.